CASE STUDY Our value to customers is often most notable in the initiatives we take. This idea of valuable initiative is often seen in the way we tackle neglected areas of income and underperforming investments. In 2007, a Low Level Urban Skills Trainer (LLUST) was commissioned on the training estate in Wales. LLUST is a computerised system, which using electronic tagging, is able to track a unit’s movements and weapon use with extreme acc

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