www.keymarkinc.com The Client Hastings Mutual Insurance Company (HMIC) has a $300 million direct-written premium and is licensed to write in Michigan, Indiana, Ohio, Wisconsin and Illinois. HMIC has a nearly 120-year history of success in the competitive insurance industry. Their top five lines of business are Commercial Lines, Homeowners, Workman’s Compensation, Auto Physical Damage and Personal Auto. The Challenge A previously installed document management system, implemented in 1995, was not up to the challenge of processing 120,000 multi-page documents per month, and the system was very labor intensive. For example, documents had to be sorted into batches, and after batching, indexed information could not be deleted or modified. Separator pages or blank documents had to be man

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