CHALLENGE Frustration and Wasted Time Leading the search for a new payments solution at the practice was Jasmine Fenner, Surgical Coordinator and Office Manager at Short Hills Ophthalmology Group. After seeing how staff morale was being negatively affected by redundant data entry, billing inefficiencies, and other issues, she knew it was time for a better payments solution. “We tried a number of third-party solutions before coming over to Nextech, ” explained Fenner. “Each time we ran into problems, issues such as slow terminals, delays with refunds, and the need to enter payments data multiple times was just killing our productivity. ” Michael A. Farbowitz, MD

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