The production challenges faced by the customer include the following: 1. No real-time visibility of the production details from the shop floor 2. Quality tests are done on manual basis and at times defective products goes to next stages and subsequently reaches OEM customer by manual errors 3. Warranty claims from customers could not be traced to date. Reputation and loss of replacement is a concern 4. Production to scrap ratio details was not available 5. Because of the above challenges ERP is not able to give real time insights Our Solution: Our process started with a deep dive study on the manufacturing floor space. Though the customer was using powerful ERP , the data fed was backdated and was not catering to the management

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