CASE STUDY Shop Direct automates third-party assurance program to meet compliance requirements The Challenge Shop Direct Group is the UK’s leading online and home shopping retailer and includes the Littlewoods, Very, Woolworths, Kay&Co and Isme brands. Shop Direct relies on a network of 800 suppliers, which provide services such as logistics, call centres, finance, and manufacturing. Naturally, customers’ personal data has to be shared with these third party organizations, and the retailer is therefore obliged to ensure that the data is sufficiently protected throughout the supply chain, in order to minimise security risks. The role of the group’s small compliance team is to undertake due diligence testing of all suppliers to ensure they meet the standards both customer and the reg

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