Case Study
Shared Cost Number Concept With Flexible, Origin-Dependent Routing And IVR Function
REQUIREMENT To help it provide Europe-wide support for fax machines and mobile telephones (consumables), Sagemcom required international service numbers for eight different countries (Austria, Germany, Belgium, the Netherlands, Italy, Spain, France and Great Britain), which were all to be routed to the call centre in Vienna. Sagemcom wanted the new telephone number concept to include origin-dependent routing that automatically recognizes the o