Shady Oaks HOA Houston, TX, United States Single Family/Master Planned Shady Oaks locks down a new vendor thanks to Principal Management Group of Houston. A gated sub-community within the Tanglewood master community in the greater Houston area, Shady Oaks is unique in that 95 percent of the residents are the original owners from 1979. Backing up to the Houston Country Club golf course and located in a private cul-de-sac, Shady Oaks homes are the epitome of leisure lifestyle living. Challenge: The gated entry keypad system was down during a weeklong deluge, which presented challenges for the Board both in securing a vendor and reassuring homeowners the problem would be addressed promptly. Resolution: The CAM was able to communicate with board members constantly by mail, email and signage to

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