Case Study Industry: T echnology www.techexcel.com USA: +1 (800) 439-7782 UK: +44 (0)20 7470 5650 About Fujit Su Fujitsu Software (FS), a software development company and subsidiary of Fujitsu Limited (Japan), comprises mainly software developers and a technical support staff, which service FS’s thousands of customers. Prior to changing its business strategy, FS’s technical support staff primarily addressed customers’ questions an

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