Customer Story Customer Story: ServiceTitan Powerful modeling, automated reporting, and improved forecasting support fast-paced growth Static planning processes disconnected from business systems limit growth momentum Facing the enviable challenges of booming sales and hiring across all of its teams, the FP&A team at ServiceTitan struggled with static planning and forecasting processes that were disconnected from data within key business systems—making it di cult to forecast sales, precisely gauge customer acquisition costs, and accurately predict when to bring on new personnel to meet growth expectations. To overcome this challenge, ServiceTitan implemented the Adaptive Insights Business Planning Cloud and integrated it with the company’s cloud-based Intacct enterprise

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