Case Study ServiceSource Secures the Cloud with Avanan Background Based in San Francisco, ServiceSource is a 2,500- employee revenue lifecycle company that provides outsourced customer adoption, expansion and renewal services for subscription-based businesses. Kip James is the company’s Chief Information Security Officer and Data Privacy Officer with 34 years of experience in information technology and 24 years in information security. Challenge Like thousands of companies that migrated to the cloud over the past few years, ServiceSource uses a variety of cloud storage resources and SaaS applications ranging from Box to Google Drive, Gmail, Office 365, Microsoft Office One Drive and Salesforce.com. In addition, as a public company with many compliance requirements,

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