Overview ServiceMaster Global Holdings, Inc. has been in business for more than 85 years and pro- vides services to more than 75,000 homes and businesses across North America each day. Through the company’s seven brands, including T erminix, Merry Maids and American Home Shield, ServiceMaster cleans proper- ties, protects them from pest infestation, restores them after disasters, and provides other services. In 2016, Fortune magazine named ServiceMaster one of its World’s Most Admired Companies. Challenge With customers and competitors gravitat- ing to doing more of their business online, ServiceMaster wanted to re-energize the busi- ness with a major digital transformation that embraced social media, mobile, and the web. But as cyber-security breaches increased, the managem

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