Service Mapping How ServiceNow adds application context to your infrastructureIntroduction Today, organizations are undergoing rapid digital transformation. Digital services are a cornerstone of growth and competitive differentiation, powering customer interactions, increasing efficiency, and unlocking business insights. IT is on the cutting edge of this ongoing revolution, tasked with delivering an ever-increasing number of innovative, reliable services that fuel nearly every aspect of the business. To effectively manage these mission-critical services, IT needs to know how they work—which infrastructure components and applications deliver a service and how they interact. Without this service visibility, there’s no easy way to resolve service outages, optimize service architect

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