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Case Study

Service Management is a Journey not a Destination

Service Management is a Journey not a Destination

APMG International
Pages 8 Pages

International Author: Kate Winter Published: November 2011 © APMG-International 2011 ACCREDITED EXAMINATION INSTITUTE Accredited Training Organization Case Study TUI InfoTec in partnership with SERvIEWService Management is a Journey not a Destination Michael Cares Director of Service Delivery “My advice for any organization wanting to improve its service management is have the courage to start and understand that continual improvement is s

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