public safety emergency Dispatch case study In 2000, the Logan County Emer- gency Telephone System Board (ETSB), in Lincoln Illinois, was faced with a growing problem. Its aging communication center, including its 13-year old call- taking system, was long overdue for an upgrade. Not only was the equipment no longer being sup- ported by the manufacturer, but it also lacked the flexibility to be updated or made compliant with FCC Phase-II

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