Background Serco Inc. is a leading provider of professional, technology, and management services focused primarily on the federal government sector. Based in Reston, Virginia, Serco’s customer-first approach, extensive portfolio of services, and global experience have made them one of the world’s most admired service companies. Serco now employs approximately 10,000 business service professionals in over 100 locations across North America, serving all branches of the U.S. military, federal civilian agencies, state and local agencies, and commercial customers. Visit www.serco-na.com for more details. Josh Sinclair is a VMware-certified networking engineer at Serco, focusing on the company’s virtual call center service offerings. “Serco Call Centers are one of the largest packaged s

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