The Business Continuity Planning (BCP) team charged with implementing the board’s mandate had performed an exhaustive review to identify critical applications and the infrastructure they depend on. Microsoft Active Directory (AD) immediately stood out as essential “tier 0” infrastructure that touched every aspect of the company, from store systems and online shopping, to warehousing and logistics, and company email and back office operations. AD also stood out as a significant gap in the company’s BC plan.

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