Case Study
Self-service solution cuts course planning time, redefines advisor role
In her first two years as a student at Keene State College, Samantha Pineau recalls spending a few frustrating hours each semester figuring out what courses to take for her double major in journalism and communications. The limited functionality of the old registration system required too much clicking and searching for available courses. “I’d have to write down a table after the program presented a bunch of line-by-line options,” she says. “I had to look up the same information more than once.” By her third year, the college started using Colleague Student Planning. Course planning for students, as well as the role of advisors, has never been the same. Overcoming resistance to change When it rolled out Colleague Student Planning, Keene State College wanted to give studen