CUSTOMER SUCCESS STORY | NNIT Fast-growing, international IT consultancy E ective planning and performance controls are essential for a dynamic company like NNIT that started out in Denmark. T oday, it has more than 2,800 employees and a strong global reach – selling and sourcing from various locations in Asia, the United States, and Central Europe. New steering model As the business grows, the complexity of its original planning system has mushroomed as well. At its height, the Excel-based tool supported over 200 users and sourced data from 28 stored procedures in underlying databases. A change in the steering model for IT operations at the start of 2017 sealed the system’s fate. The complex allocations needed to control performance from both customer and service dimensions we

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