BUSINESS CHALLENGE As the Lead Software Configuration Manager for one of Europe’s largest private banks, R.C.* faces a common IT management challenge. The bank stopped developing new mainframe applications and allowed its mainframe development staff to shrink around 30% by attrition. But the bank’s mainframe development needs are increasing. For one thing, use of the bank’s mainframe applications and data by new and existing distributed, web and mobile applications is increasing. At the same time, developers no longer build new COBOL applications but must constantly modify mainframe code to assist non-mainframe applications. For another, the bank can’t wait forever for coding changes to be completed. Competition in the financial services market is intense, making time-to-benefit i

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