1 Monical’s Pizza is well-known in the rural communities of Downstate Illinois for its ultra- thin-crust pizzas that it cuts into squares. Since its founding in 1959, the company has grown to include 64 restaurants in four states, an expansion driven largely by the quality of Monical’s family recipes and the organization’s focus on customer service. “Our motto is ‘People Pleasing People,’” says Douglas Davis, Monical’s Information Systems Coordinator. “We have lived by that for many years.” Through the decades, Monical’s IT infrastructure has evolved to meet customer service goals. Both franchise-operated and company-owned restaurants offer Wi-Fi to customers, utilize web-based ordering and gift card management, and upgrade point-of- sale (POS) systems as needed. The more the compan

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