SCM Proactively Improves Patient and Health Plan Experience
SCM Proactively Improves Patient and Health Plan Experience
1 PagesSCM Proactively Improves Patient and Health Plan Experience SITUATION: Upon evaluation for case management, a 75-year-old patient undergoing chemotherapy for lung cancer was found to be suffering from prolonged constipation. Unable to self-administer an enema, the patient had attempted various OTC remedies without relief. Despite being in this condition for eight days, the patient was reluctant to visit the ER due to the cost of his $500 copay and indicated that he would simply wait until his next scheduled oncologist appointment, which was two weeks away. Craig R. Clemente | 267.544.0351 | cclemente@specialtycm.com www.specialtycm.com CASE STUDY SCM SOLUTION: After educating the patient about the potential health risks associated with allowing prolonged constipation to continu
