BACKGROUND One of Australia’s top telecom service providers, servicing more than 20 million customers, was previously relying on a single vendor to process one of their core types of orders. To improve customer service while growing their customer base, the company contracted a second vendor to process the same type of orders alongside the original vendor. Scaling Business Operations with Tricentis Robotics Process Automation CHALLENGES • Manual routing requires 3 minutes per order, which means that the peak daily load would require 25 hours of manual processing per day • Additional time is required to ensure compliance to dynamic business rules and allocation percentages • Orders must be reviewed, then sent to the appropriate Siebel HI CRM ap- plication queue within 2 hours—no

Join for free to read