Conduent helped an online gambling company streamline high-volume Data Subject Access Requests (DSARs) by developing a scalable, efficient solution that moved from proof-of-concept to global rollout. Each DSAR required extracting personal data, compiling structured documents, redacting sensitive details, and ensuring timely deletions. Conduent introduced complexity-based categorization, enabling most requests to be completed within one to two days, with priority cases resolved in under 24 hours. The approach improved compliance, accuracy, and transparency while reducing costs. Enhanced quality control, workflow refinements, and expert consultancy further boosted client confidence and operational efficiency.

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