Saving the Day by Using an On- Shore/Off-Shore Testing Combination Client Overview: The client is one of the largest mobile network operators and internet service providers in the U.K. and the largest 4G provider in Europe. Business Needs and Objectives: Based on recently gathered statistics, the client’s VM platforms were being pushed to their limits and beyond. The aim of the Voicemail Capacity Expansion project is to alleviate/eliminate the strain of limited capacity for handling voicemail over the client’s network. The project has also taken on responsibility for delivering a number of change requests and software patches that resolve issues identified in previous VM deliveries. Testing also needs to ensure that the caller’s number displayed in an SMS is taken from the “From” field of

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