Case Study SAP Design Studio Migration For A Specialty Pharma Firm +1 888-227-2794 www.visualbi.com Industry Pharmaceuticals Location US & Ireland Revenue 3.5 Billion USD Function Sales, Procurement, Inventory and Customer Care Challenges Poor Service levels in customer care due to ex- tremely long customer wait times during order placement Lack of insights into potential upsell opportuni- ty through contract tier upgrades Technology • SAP BW with BIA • SAP BusinessObjects 4.1 Solutions • Dashboards & Visualizations • SAP HANA Modeling • Custom Extensions (VBX) for SAP Design Studio Background • Call center representatives used `Customer Care’ Xcelsius dash- board for service & drive cross- sell/up-sell opportunities • Initial launch time: 3+ minutes • Subsequent interactions: ~45 s

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