Reinventing a Busy Airport for the World Cup SÃO PAULO GUARULHOS CUSTOMER STORY NEW MANAGEMENT CALLED FOR AIRPORT INFRASTRUCTURE AND IT SYSTEMS OVERHAUL This story begins and ends with significant change. São Paulo’s Guarulhos (GRU) airport – the busiest airport in Latin America – had been managed by the federal government since it was built in 1985. In 2012, as part of the Brazilian government’s privatization program, an operations

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