CASE STUDIES Santander UK balances risk and user centricity with DueDil February 11, 2021 Artesian + DueDil merge to tackle FSI’s biggest client lifecycle challenges Read more Sign in Ready to go? Solutions We work with How it works Why DueDil ResourcesHow Santander UK balanced risk and user centricity to create an award-winning customer experience As Head of Digital Onboarding, Katie Ives and her team at Santander Corporate & Commercial Banking have to walk a careful line. As the first point of contact for new clients looking to open a current or deposit account as well as existing ones looking to borrow, they set the standard for service at the beginning of the client relationship. While it’s essential to deliver a seamless, simple experience for the customer, they also need to bal

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