Santam Insurance Gains Agility to Serve a Complex, Hybrid Market South African Tier 1 Insurer Prepares for Expansion with PolicyCenter and BillingCenter CASE STUDYSantam Insurance is the largest general insurance group in Africa, with 22 per cent market share in South Africa. It offers personal, commercial, corporate, specialist, and agricultural insurance to the South African and Namibian markets, and is part of the Sanlam Group that also includes direct insurer MiWay, wholesale reinsurance provider Santam Re, niche insurer Santam Specialist business, and Sanlam Emerging Markets. Delivering ‘Insurance Good and Proper’ Santam Insurance was founded in Cape Town in 1918 as the South African National Trust and Assurance Company Limited. The insurer believes in the simple princ

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