Santa Cruz County Human Services Department SUCCESS STORY FOR GOVERNMENT The Employment and Benefit Services Division of the Santa Cruz County Human Services Department uses Kofax solutions to streamline the capture and processing of hundreds of thousands of case-related documents. By speeding digitization processes from weeks to one business day, the agency can put vital information in the hands of caseworkers faster than ever before. Improved efficiency has helped the agency handle a 37% increase in workload, while allowing individual staff to process more documents in less time. Challenge The Employment and Benefit Services Division of the Santa Cruz County Human Services Department oversees a range of assistance programs for low-income adults and families, including food

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