San Juan College with Canvas LMS and Impact www.instructure.com/product/higher-education/impact 1.800.203.6755 Farmington, NM Adopted Canvas: 2017 8,763 Users San Juan College (SJC) is a public community college in Farmington, New Mexico. SJC has been an Impact by Instructure customer since 2020. Their main goals were to get an in-depth view of what was going on in their Canvas LMS in order to develop an eective strategy to increase adoption and build confidence in the tools. When the COVID-19 pandemic moved teaching and learning online, SJC also needed to ensure that their users were receiving relevant and timely information, accessing resources on how to use all EdT ech tools, and were able to reach the appropriate support escalation route when appropriate. The Challenge San

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