SAM MANAGED SERVICES CASE STUDY AN EXECUTIVE MANDATE Soaring software costs and shrinking IT budgets caused this Fortune 200 health insurance company to reevaluate its decentralized software procurement model. Each business unit controlled their own software purchasing which didn’t leverage economies of scale or provide senior management with insight to software purchasing. The lack of software standards, SAM processes, and software governance policies also increased the company’s risk exposure and led to other operational inefficiencies. To facilitate cost savings, gain insight into software usage and mitigate compliance risks, senior management issued a mandate—IT had three months to centralize all software budgets and procurement, and gain control of all software assets. The

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