A leading life insurance organization in Asia and one of the Malaysia’s largest life insurers with an almost century-long history has a well- trained team of more than 2 000 staff and serves 3 million customers nationwide. Since the 1980s, the insurer has been successfully operating a network of 43 branches which are connected in an information network that allows to provide online support in real time, both to their policyholders and representatives. Moreover, the company was one of the first insurers in Malaysia to be fully computerized. As the next step of constant improvement and innovating, the insurer has been taking efforts to automate crucial paper business processes, i.e. processing clients’ papers, claims and other insurance documents. Challenge Over 500 000 documents we

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