Case Study

Salvation Army New Zealand

Salvation Army New Zealand

Overview The Salvation Army New Zealand was founded in 1883 and provides food assistance, training, counselling, and accommodation. It also offers chaplaincy and emergency services, youth support and other help for people in need. Its churches are located in New Zealand, Fiji, and Tonga, and the organization supports more than 120,000 people each year. It has more than 3,000 officers and staff. Senior Systems Analyst Holmes Lam is part of a team managing the organization’s back-office IT environment. Challenge Manual Scripting The Salvation Army’s VMs host antivirus, voice over IP (VoIP), web server, instant messag- ing, and desktop management applications. Before 2014, Lam relied on command scripts to manage the organization’s VMs. The scripts were free, but this approach r

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