Case Study
Saluda County 911 Center Upgrades Console System
Phone: 1.803.358.3600 • avtecinc.com 100 Innovation Place • Lexington SC 29072 USA Saluda County 911 Center Upgrades Console System and Improves Operations Saluda County’s Emergency 911 center was using dispatching console technology that was more than 20 years old. The antiquated, push-button Time Division Multiplex (TDM) analog system was deteriorating and due to the age of the system, parts were no longer manufactured and support was no longer offered. When a critical power supply unit broke, the replacement part was not readily available and a retrofit to allow the use of a different part would have been very expensive. After research, cost-analysis, and deliberation, the Saluda County Emergency 911 center determined that upgrading to a modern dispatching console system w