646.833.3430 www.silverlinecrm.com 860 Broadway, Fifth Floor New York, NY 10003 They manage over 40 village clinics, staffed by Community Health Practitioners who provide acute, chronic, emergent, and preventative services. Their regional service and transport center is accessible only by airplane, boat, and (in winter) snowmobiles and four wheelers. Most patients do not have access to the internet or, in some cases, electricity. When a higher level of care is needed, patient referrals are often made to one of their five Sub-Regional Clinics, and that requires air travel. Medicaid provides resources for air travel and this provider works with patients to schedule and plan appointments, air travel, and health escorts as needed. Salesforce Service Cloud Implementation and Managed Servi

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