Sage CRM boosts Dubai Insurance Company’s client interaction Sage CRM Customer Success In the past 5 years it has grown in premium volume from under AED 30 mm to over AED 270 mm in 2011, and is among the top performers in terms of profitability. DIC successfully implemented Sage CRM for improved customer service, allowing the company to increase the number of calls handled by 150% and raise productivity, while reducing costs. Background story Dubai Insurance Company (DIC) was the first local Insurance Company to be formed in the United Arab Emirates (UAE) when it was incorporated in 1970 as a Public Shareholding Company. Thus, making it Dubai’s oldest and one of the most recognised Insurance company’s in the UAE. Customer Dubai Insurance Company Industry Banking and Fi

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