THE CLIENT BORIDE Engineered Abrasives of Traverse City, Michigan, manufactures specialty bonded abrasives for use in ceramic and glass making, metal working, mold manufactur- ing, and flooring finishing. The company distributes its products worldwide and has been in business for more than 40 years, manufacturing its products exclusively in the U.S. THE CHALLENGE The daily IT support and administration needs of BORIDE were extensive. The comp

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