solution in place that assured critical alerts were actually reaching on-call staff. Problem: Ted Meisky, Safelite’s Manager of Open Systems, was tasked with getting a more reliable message delivery system off the ground. He recalled the limitations that the company’s network monitoring system imposed on alert notification of network outages and application failures. “Its primary messaging protocol was email, and therefore, unreliable in the event of a network service outage. There was also no escalation and no scheduling capability – two key features needed for managing twenty different groups responsible at any given time for after hours, on-call duties,” Ted remembered. Some wireless messaging within the network monitoring system was possible, but required a tedious configur

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