RWE npower Case Study RWE npower is an integrated energy business, generating electricity and supplying gas, electricity and related services to nearly 7 million customers across the UK. A division of the RWE Group, one of Europe’s five largest utility companies, RWE npower’s retail business, npower, is a principal supplier of electricity and gas within the UK, producing more than 10% of the electricity used within England and Wales. As the contracted supplier of Information Systems and Procurement services to RWE npower, RWE IT UK plays a central role in initiating IT solutions to aid business development. Formed in April 2007, RWE IT UK consists of 1,300 employees and contractors based in 13 different sites across the UK, with goals to improve customer experience, opt

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