Case Study Challenge: Lagging employee productivity and issues with a legacy on-premises email management system led RSL Queensland to undertake a major overhaul of its key productivity tools, including email. Existing email security tools were inadequate to meet requirements such as Payment Card Industry Data Security Standard (PCI DSS) governing the transmission of credit card details. An antiquated, file-based archiving tool couldn’t handle individual messages – meaning that RSL Queensland often had to delete large blocks of data if sensitive data was identified in breach of PCI controls. The old system “caused lots of issues, and we didn’t have a decent email archiving system,” said Barrie Russell, Technology & Innovation Operations Manager, RSL Queensland. “The on-p

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