Case Study Royal Voluntary Service Who are Royal Voluntary Service? “It’s most impressive that the end result is what we wanted it to be. We now offer a system for our coordinators that ticks all the boxes!” Rebecca Kennelly – Director of Volunteering The Problem Royal Voluntary Service is one of Britain’s largest volunteering charities, with 20,000 volunteers providing much needed support in hospital, at home and in the community. The simple acts of kindness volunteers provide, from setting up a regular lunch club to running chair-based exercises on hospital wards, help make communities stronger and relieve the pressure on overstretched public services. The charity is also one of the largest retailers in the NHS, with its network of cafés and shops providing a valued haven in hosp

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