Case Study
Royal KPN: Personalizing hybrid cloud service delivery through self-service provisioning
Share this Professional Services Business challenge Like many companies, Royal KPN utilizes cloud storage services, but its storage services were offshore and needed to be moved back to The Netherlands in order to streamline service delivery. Transformation Royal KPN utilizes IBM® Cloud Orchestrator software to automate cloud and hybrid cloud environments, delivering personalized cloud storage services to customers and creating a digital audit trail of all activities associated with self-service requests and service delivery. Jan van Cruchten, Senior T echnical Product Manager Royal KPN Business benefits 99% reduction in service request and delivery times, from days to minutes Saves cost equivalent of 15–20 full time employees while experiencing a 45 percent growth in dat