A logistics solution provider was manually updating shipment accounting details on a customer EDI portal as volume grew, and also wanted to automate IT support intake and Microsoft 365 license management. Synoptek built RPA bots including a BlujayBot to pull eligible loads from the TMS, map and populate required fields in the BluJay portal, and close loads after saving, plus a SupportBot using Power Automate to create and track Azure DevOps work items, send acknowledgements, and consolidate updates, with Phase II enhancements for alerts, smarter email parsing, and routing to the right support bucket. A separate license bot analyzed usage and recommended upgrades or downgrades, then applied changes after approval. Results included uploading 100+ invoices with 99% accuracy and reducing the t

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