Kerv helped the client improve incident management by replacing their legacy phone system with an efficient, automated contact centre solution. Their expertise streamlined call filtering and reduced call duplication, ensuring agents prioritized and handled calls effectively. This modernization enhanced safety by minimizing driver reliance on complex IVR navigation and improved response times to traffic incidents, reducing delays and economic impact. Kerv’s solution enabled better coordination, faster resolution, and a more efficient communication system for managing road disruptions.

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