RNIB Client since: 2013 We are delighted that the outcomes we were hoping for have been achieved so quickly and with such ease. COMPANY TYPE Charity supporting people with sight loss PAIN POINTS Needed accessibility for employees with sight difficulties 98% ONLINE ADOPTION 80% REDUCTION IN BOOKING FEES THE COMPANY Royal National Institute of Blind People (RNIB) is the charity and membership body for blind people and those with sight problems. Founded in 1868 and receiving a Royal Charter in 1953, it provides practical and emotional support to people in the UK affected by sight problems (of which there are 1.87million). THE PROBLEM In 2013 RNIB decided to conduct a procurement exercise to appoint a new travel management company (TMC). Chris Day, Senior Supplier Manager for

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