Right Person, Right Place, Right Time: Optimizing Service To Consumers
Right Person, Right Place, Right Time: Optimizing Service To Consumers
1 PagesOur customer is a major player in the retail sector with over 35,000 employees spread across various Northern and Eastern European countries. Casesheet The challenge They wanted to raise revenue through outstanding customer service. Principally by matching the availability of goods and frontline retail personnel with the presence of customers. Through the development of workforce schedules based on forecasts of future Point of Sale (POS)
