Faced with a high volume of incoming calls and complaints from parents, transportation officials for Georgia’s Richmond County School System needed a better way to listen and respond to community concerns. Officials used Let’s Talk!, from K12 Insight, to streamline parent, student and staff feedback, improve response times and provide exceptional customer service during the busiest time of year. Here’s how they did it. CASE S TUD Y Richmond County School System www.K12insight.com @K12insight 32K Number of students Source: Richmond County School Systemt THE CHALLENGE Located on the eastern border of Georgia, Richmond County School System (RCSS) serves 32,000 students in the city of Augusta and the surrounding area. Comprising both rural and urban neighborhoods, RC

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