Customer Success Story RHC purchased Field Service Lightning last year hoping to have full offline access when they dispatch their service reps. The offline capability as documented in FSL as data priming was not sufficient for RHC’s use case and they needed to access all of the Jobs, Work Orders and Time Sheet information when they are offline. Pulsar was the perfect Offline solution to accommodate their data needs. Support full offline for FSL on Android Service reports summarize the work that was performed for a customer, and can be signed by the technician, customer, and others involved in the work. For RHC, this was an important requirement. They were able to achieve this by writing a HTML/JS report that pulls all the relevant information and lets the user capture signature a

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