Revolutionizing Customer Experience: Transformation of a Major North American Gas Utility’s Service Operations

2 Pages

ResultsCX, through its Aucera brand, helped a major North American gas utility rapidly turn around declining customer satisfaction caused by vendor underperformance. By stabilizing operations and enhancing service quality across customer service, payments, and sales, ResultsCX restored customer trust. The company achieved measurable improvements in efficiency, service levels, and conversion rates, transforming operations quickly to rebuild trust, boost customer experience, and strengthen long-term loyalty.

Join for free to read

Case Study Major North American Wireless Operator

Case Study North American Chassis Pool Cooperative

Case Study Accenture Helps Leading North American Company Propel its…

Ebook Revolutionizing customer experience

More from ResultsCX

Case Study Transforming CX Operations During a Time of Crisis for a Leading…

Case Study Leading Retailer Leans into Customer Interaction Analytics to…

Case Study Digital CX Transformation Saves Financial Services Client $1…

Case Study Leading Shoe Brand Tackles Customer Backlog, Ensures Peak Season…

Case Study

Revolutionizing Customer Experience: Transformation of a Major North American Gas Utility’s Service Operations

Revolutionizing Customer Experience: Transformation of a Major North American Gas Utility’s Service Operations

You Might Also Like

More from ResultsCX