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Reviewing the library service in Walsall

Reviewing the library service in Walsall

Measurement Evaluation Learning
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Reviewing the library service in Walsall BACKGROUND METHODOLOGY Walsall Council appointed M·E·L Research to undertake 600 telephone interviews with residents in March 2011. The survey aimed to find out residents opinion about the current library service, customer needs and how it could potentially operate in the future. OUTCOMES Results indicated over two fifths of respondents

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